Privacy Policy

Effective Date: June 12, 2025

Last Updated: June 17, 2025

RACOS Technologies Inc. ("RACOS," "we," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our Services.

1. Information We Collect

Information You Provide:

We collect your name, email address, company information, and payment details when you register and pay for our Services. We also collect the project documents you upload, such as specifications and drawings ("Your Content").

Information We Collect Automatically:

We collect technical data about your use of the Services, including IP address, browser type, device information, and usage analytics. We may use cookies to help us operate and improve the Services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Maintain the Services:

To operate our platform, process your scope generations, manage your account, and provide customer support.

To Improve Our Services:

We use Your Content (in an anonymized and aggregated form) to train, develop, and improve our AI models to provide more accurate and intelligent results. We also use usage data to understand how our Services are used and to identify areas for improvement.

To Communicate With You:

To send you service-related notifications, product updates, and marketing communications (which you can opt-out of).

For Security and Compliance:

To protect against fraud and abuse, and to comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information or Your Content. We may share information under the following limited circumstances:

With Service Providers:

We share information with third-party vendors who help us operate our business, such as cloud hosting providers (e.g., AWS), payment processors (e.g., Stripe), and analytics services. These providers are contractually obligated to protect your data.

For Legal Reasons:

We may disclose your information if required by law or in response to a valid legal process.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption of data in transit and at rest, and robust access controls.

5. Data Retention

We retain your account information for as long as your account is active. We may retain anonymized and aggregated data indefinitely for research and service improvement purposes.

6. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, such as the right to access, correct, or delete your data. Please contact us at info@racos.io to make such a request.