Effective Date: April 18, 2026
RACOS Technologies Inc. ("us," "we," or "RACOS") is committed to respecting the privacy rights of our customers (“Customers”) and their end users (“End Users”), as well as other users of the RACOS scope of work management services available through our API (collectively, the “Service”) and the RACOS websites, including (https://www.racos.io/) and any successor sites (collectively, “Websites” and each individually, a “Website”).
The purpose of this privacy statement (“Privacy Statement”) is to inform you about how we process your personal data when you use our Service and our Websites and to demonstrate our commitment to fair information practices and the protection of privacy.
This Privacy Statement may be changed over time. The most up-to-date Privacy Statement is published on our website. The last modifications to this Privacy Statement were made on April 18, 2026.
This Privacy Statement is applicable to the processing of personal data for which RACOS acts as described in the following.
As a data controller, with regard to all personal data of RACOS’s customers, suppliers, business partners, applicants and other individuals. This Privacy Statement does not address the processing of personal data of employees in the context of their employment relationship with RACOS.
As a data processor, when processing personal data on behalf of our controllers (e.g. other parties or customers). For more information about RACOS as a data processor, please see our Terms of Service.
This Privacy Statement indicates what personal data is collected and used (processed) by RACOS and for what purpose, and to which persons or entities the data will or may be provided.
Lawfulness of the processing is one of the main principles relating to the processing of your personal information. Your personal data is only processed for the purposes for which you have provided it for.
At RACOS we apply the following legal bases for the processing of personal data:
Depending on your relationship with us and how you interact with us we may use your personal data for the following purposes:
(a) For the conclusion and execution of agreements When you subscribe to our Service as a customer, we process your personal data for administrative purposes such as sending invoices and processing payments. We also use your personal data in order to deliver and administer the Service.
For this purpose, we process your contact details, name and address information, payment information (through a PCI DSS compliant sub-processor), and account history.
(b) For relationship management We use customer information to provide customer services, perform account management, and send you relevant communications about our Service. We also use your personal data to analyze and improve how our Service is used.
For this purpose, we process your contact details, name and address information, payment information, and account history.
(a) To deliver you our website’s functionalities and for their technical and functional management If you use our website, we process technical data to offer you our website functionalities and to allow our Website's administrators to manage and improve our Website's performance. Further, we process your personal data to allow you to save your data (such as preferences and products) to your saved items and to allow you to share these with others using the sharing options you have configured on your device. RACOS also uses cookies to ensure you can retrieve information from our websites quickly and easily.
For this purpose, we process the personal data and the technical data from your device such as its IP address, the internet browser you use, the pages you have visited on our Websites and your click-and-surf behavior.
(b) If you open a RACOS account with us, to administer the account and to ensure confidentiality and security of your purchases When you choose to register with us, you have to provide personal data to create an account and start using the services. These personal data enable us to administer your account and enable us to ensure the confidentiality and to maintain the security of your purchases.
For this purpose, we process your contact details, login details, order history, IP address and device information (such as user agent). Other "Optional Information" can be added to your account based on your own preferences.
(c) To allow you to connect with us We are active on LinkedIn. When you contact us via LinkedIn, we process your personal data in order to answer your questions and respond to your messages.
When you visit our contact page, you may reach us by email. We process the personal data you provide in order to respond to your inquiry. If you choose to open a support request through our website, we will process your data for the purpose of resolving that request.
(a) To ask questions If you get in touch with us via the contact form on the RACOS website, we will use your personal data in order to reply to and answer your question.
For this purpose, we process contact details, name, your correspondence with us, your question, and all other personal data which are necessary to answer your question.
(b) To comply with the law In some cases, we process your personal data to comply with laws and regulations. This could, for example, be the case where tax or business conduct related obligations apply. In order to comply with relevant laws and regulations, we may need to disclose your personal data to government institutions or supervisory authorities.
For this purpose, we process your contact details, personal details, payment information, order history and tax details.
(c) For the development and improvement of our Service We process your personal data in order to assess, analyze, and improve our Service. We use aggregated personal data to analyze customer behavior and to improve our Service accordingly. When you use our Website or Service, we also process your personal data to compile analytics reports, including how often you visit, which pages you view, and which features you use.
For this purpose, we process your contact details, personal details, and correspondence with us. In addition, we process the personal data you entered into our Website or Service and the technical data from your device.
If you choose to participate in our surveys, we may ask you to provide your email address. We may also use the personal data provided in the survey for this purpose.
The following entities may have access to your personal data:
Processors: When RACOS engages a third party to process your personal data on behalf of RACOS, following RACOSs instructions, this party acts as a data processor. When RACOS engages a data processor, we have appropriate safeguards in place in accordance with applicable data protection laws, including a data protection agreement. For example, RACOS engages a processor to process payments.
Third Parties: The following third parties have access to your personal data, where relevant, for the provisioning of their products or services to us: banks, insurance companies, governmental institutions (if required). Note that RACOS has never received any requests from governments so far.
When third parties are given access to your personal data RACOS will take the required contractual, technical and organizational measures to ensure that your personal data are only processed to the extent necessary. The third parties will only process your personal data in accordance with applicable law.
If your personal data are transferred to a recipient in a country that does not provide an adequate level of protection for personal data, RACOS will take measures to ensure that your personal data are adequately protected, such as entering into EU Standard Contractual Clauses with these recipients.
In other cases, your personal data will not be supplied to third parties, except where required by law.
RACOS has taken adequate safeguards to ensure the confidentiality and security of your personal data. We have implemented appropriate technical, physical and organizational measures to protect personal data against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorized disclosure or access as well as all other forms of unlawful processing (including, but not limited to, unnecessary collection) or further processing. Examples are IT security policies, staff training and secure servers.
We process your personal data to the extent necessary for the performance of our obligations and as long as necessary to achieve the purposes for which we collected your personal data. When it is no longer necessary to keep your personal data, we remove it from our systems or take steps to ensure that your personal data is anonymized meaning that we cannot identify you anymore.
You have the right to get an overview of your personal information that we process.
You have the right to request that we restrict or stop the processing of your personal information held by us for a certain period of time, or for an indefinite period. Under certain circumstances, it may not be possible for us to accept your request; for example, when the processing is necessary to comply with a legal obligation, or if we can demonstrate compelling legitimate grounds otherwise.
If your personal information is inaccurate or incomplete, you have the right to ask RACOS to rectify or complete your personal information.
You have the right to request that we delete your personal information to the extent permitted by the applicable law. In certain circumstances, it may not be possible for RACOS to accept your request; for example, when the processing is necessary to comply with a legal obligation.
You have the right to ask us to transfer your personal information directly to you. This applies to certain personal information if processed by automated means and with your consent or based on a contract you have with us. On your request, and where technically feasible, we will transfer your personal information to another party of your choice.
You have the right to object to the processing of your personal information. The reasons for an objection should relate to your particular situation and be related to processing based on the legitimate interest condition. RACOS will then no longer process the personal information unless we can demonstrate compelling reasons otherwise. In certain circumstances, such as in the context of direct marketing, you have the unconditional right to object.
You have the right to withdraw your consent to the processing of your personal information at any time; for example, after you consented to us keeping you informed about our Services, you have the right to withdraw your consent at any time.
As a registered user of the Website, you can modify or delete some of the personal data you have included in your profile by logging in and accessing your account. Upon your request, RACOS will use commercially reasonable efforts to delete your account and the personal data in your profile. We will respond to your request to access within thirty (30) days. We may withhold information where the search for that information would require disproportionate effort or have a disproportionate effect to, for example, the cost of providing the information, the time it would take to retrieve the data, or how difficult it may be to obtain the information requested. To exercise your rights under these provisions, please contact us at privacy@racos.io. When we receive your request, we may ask you to verify your identity before we can act on it.
We also collect information through the use of cookies. Cookies are small files of information which save and retrieve information about your visit to this website – for example, how you entered our site, how you navigated through the site, and what information was of interest to you.
If you have any further questions about the way we process your personal data, please email us at privacy@racos.io.
You also have the right to lodge a complaint with your local data protection supervisory authority. Please contact your local data protection supervisory authority through the contact details on their website.
RACOS Technologies Inc.
For privacy and data-rights inquiries: privacy@racos.io
For general support: support@racos.io